Privacy Policy

Last updated: June 2026

1. Introduction

VoLevant ("Company", "we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use the Aurix platform ("Platform").

By using the Platform, you agree to the terms set out in this Privacy Policy.

2. Information We Collect

2.1 Account Information

  • Your full name
  • Your email address
  • Your company name and point-of-sale information
  • Billing and payment information

2.2 Usage Information

  • Transcripts extracted from voice conversations
  • Derived business insights
  • Usage and performance metrics

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and improving our services
  • Processing transactions and sending receipts
  • Communicating with you about your account

Extracted transcripts and business insights are retained solely for your benefit — we do not share them with third parties.

4. Data Storage and Security

  • All data is encrypted using TLS
  • Data is stored on secure servers in the Hashemite Kingdom of Jordan
  • No audio files are stored — only transcripts and insights
  • Data access is restricted to authorized users
  • Regular review of security procedures
  • Dedicated security team to monitor vulnerabilities

5. Your Rights

You have the following rights regarding your data:

  • The right to access your personal data
  • The right to correct inaccurate data
  • The right to request deletion of your data
  • The right to object to the processing of your data

6. Cookies

We use cookies for:

  • Remembering your preferences and language
  • Analyzing platform traffic
  • Improving platform performance

7. Sharing Data with Third Parties

We do not sell or rent your personal data. We may share data with:

  • Technology service providers (such as payment processors)
  • Legal authorities when necessary
  • Business partners with your explicit consent
  • Our cloud providers (bound by contracts)
  • Next.js and Vercel (per our infrastructure setup)

Any sharing is limited to the purpose of providing the service to you.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services.

You may request deletion of your account and data at any time by contacting us.

9. Children's Privacy

The Platform is not intended for children under 18 years of age. We do not knowingly collect personal data from children under 18.

10. Changes to Privacy Policy

We reserve the right to amend this policy at any time. You will be notified of any material changes by email.

11. Governing Law

This policy is governed by applicable Jordanian law.

12. Contact

For any inquiries regarding this Privacy Policy, contact us at: hello@aurix.ai